Hello, can you introduce yourself and your role?

Hi, I’m Grégory, Operations Director since January 1. In this role, I’m in charge of the overall schedule management—including coordination of our marble-teams and couriers. I also oversee purchasing and inventory management, aiming to optimize costs through negotiating supplier rates. I manage the entire vehicle fleet: maintenance, servicing, vehicle renewals, etc.

When I’m unavailable, my supervisor handles schedule and personnel management. Also, I take phone duty every other weekend, which includes managing unexpected scheduling issues.

How did you organize schedules before Joynit?

Before January, schedule management was centralized at one branch, which created real challenges. When we were alone at a location to receive a family, we also had to manage all the schedule-related calls. These situations were awkward, especially for families who saw constant interruptions poorly.

We used a paper calendar to note departures, especially at the Mareuil-lès-Meaux mortuary, which also hosts ceremonies organized by external funeral homes. Coordinating departures was difficult, adding weight and complexity to our daily management.

Since early January, a new system is in place—and it has been a huge relief for the Mareuil agency, both in terms of organization and peace of mind when welcoming families.

How do you use Joynit daily in your organization?

Initially, I just wanted a shared calendar online. My colleague said: “find something free,” but to me, when it's free, it’s never truly complete. Searching around, I found several solutions, but this one particularly appealed thanks to its clean, clear presentation.

So I thought, “Why not?”, which led me to request a demo.

On a typical day, starting at 6:00 AM, I begin by marking all absentees in the schedule. This lets me know immediately how many couriers are available for the day. For example, if someone needs to staff a branch, I can see who is available for deliveries (convoys), allowing me to adjust the schedule accordingly.

I also log appointments for funeral advisors with families, since they cannot be mobilized elsewhere during these times. I track vehicle-related appointments too: servicing, a vehicle out of service for a week, etc. And for fixed-time appointments, I assign who’s responsible. All of this gives me rapid insight into who’s free and who isn’t.

What has changed since using Joynit?

Since I started using Joynit, schedule management has been entirely transformed. Before, everything was on paper — sometimes carried around—and it was a mess when I was out or traveling. Now, thanks to the app, even when I'm transferring calls or on the go, I can quickly respond to branch requests, especially for ceremonies.

For instance, during an urgent call last Friday, I was able to manage things remotely without disrupting our operations. I have a phone dedicated to scheduling, and I can easily transfer tasks to my colleague so she takes over. We remain synchronized.

Another strong point: when a branch requests a ceremony, even without all details, I can already note whether it’s a full service (e.g. with church, etc.) and estimate how many staff will be required. Once I receive the full request, I fill in details in the event description; I can then generate the schedule via Excel, print it, and send it to the teams.

In summary, Joynit gives me more responsiveness, clarity, and coordination—even from a distance. It’s a real organizational gain.

Any concrete example where Joynit really eased your work?

We used to mark tentative bookings with a cross (option), waiting for confirmation. Sometimes ceremonies were cancelled … so we’d use white-out or cross it out, which made the paper calendar messy. Joynit replaced the white-out on my paper calendar — today, everything is clearer, cleaner, and much easier to manage.

How was the onboarding and relationship with the Joynit team?

There was an app update that truly changed everything: the new view is much clearer, which has been a real plus for us.

During the first month, we were doing double or triple work:

• maintaining the paper calendar,
• updating Joynit,
• also keeping an Excel schedule.

Bit by bit, we grew familiar with the tool, and it became natural. At some point, I stopped using the paper calendar, managing everything in Joynit and keeping the paper as a backup… It’s been two months now that it’s stored away, and we work solely with Joynit.

We don’t use every feature yet—for example, we stopped notifying some info to certain colleagues as we used to—but for our current needs, it’s more than enough and works great. As for the Joynit team, I’m very satisfied. You’ve supported us well, always available, responsive, attentive… Honestly, you’re great!

Who would you recommend Joynit to, and why?

I would recommend Joynit to organizations similar to ours: independent agencies that are part of a group and have some autonomy in daily operations.

It’s a very good tool, simple to use, which allows us especially to be mobile. For me, that’s a real asset. I think Joynit is particularly suited for structures of a certain size, with multiple branches or well-established organization. For smaller operations, needs might differ, especially if staff is limited. But if a similar agency expressed a need, yes, I would speak of you without hesitation!

Want to discover Joynit?

Book a demo with our team and see how team & vehicle scheduling can get simpler and more efficient.

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