Introducing STGC: Specialists in Boilers, Air Conditioning, and Heat Pumps

Hi! I’m Sophie Stéphan, President of STGC. We specialize in subcontracted installation of boilers, heat pumps, and air conditioning systems.
We work mostly for companies like ENGIE Home Services, performing service calls at customers’ homes — single-family houses — rarely in multi-unit buildings.
We operate mainly in western France (Nantes, La Rochelle, etc.), with a team of about twenty HVAC / plumbing technicians spread across the region.

Before Joynit: High Costs & Tool Overkill

We were using Praxedo before. It’s a complete solution — well suited for the construction sector — but the cost was very high, and we needed something more accessible.
Joynit turned out to be both more affordable and perfectly suited to our field service scheduling needs. Adoption was smooth, which confirmed our decision.

Integration: Simple, Effective Onboarding

Adopting Joynit went well. Working in plumbing/HVAC means digital tools aren’t always a given. It sometimes took a bit of effort to get technicians to update calendars properly — but that’s a common challenge.
Today, Joynit helps us daily in tracking service calls: teams can upload photos, notes… For subcontracting, it's essential to have proof that the intervention was done — especially for boilers, heat pumps, etc.

Daily Use: Clear, Shared, & Useful Scheduling

We use Joynit in a restricted view mode: each technician sees only the service calls that concern them.

What makes the difference compared to our old tool:

• Confirmation emails for each scheduled intervention
• Automatic reminders
• Technicians can add free descriptions — keeping clear records of what was done
• A powerful search bar: saves us tons of time finding past interventions by name

Fluid Tool, Outstanding Support

Overall, yes, I'm very satisfied. Joynit is practical, intuitive, smooth.
The quality of customer support especially stands out. Before, with our old tool, opening tickets meant waiting — it dragged. It was frustrating.
Now, whenever I have an issue, you’re responsive, efficient, and pleasant. That makes all the difference — it's why we stay with Joynit.

Why I Recommend Joynit 100%

As I said, for me, it’s a tool that’s simple, fluid, intuitive.
I would recommend it without hesitation to any business looking for a service call scheduling tool that’s easy to get started with and truly effective.

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